Shipping Policy
We offer FREE shipping to the contiguous 48 United States. Shipping to Alaska, Hawaii, U.S. territories, military addresses, and APO/FPO addresses is excluded from this offer.
If you are located outside the contiguous United States, please contact us for a shipping quote before placing your order.
Shipping and Delivery Times
Trampoline orders typically arrive within 5–10 business days, depending on product availability, your location, and the shipping carrier.
We work with multiple shipping carriers to ensure your trampoline is delivered as quickly and safely as possible. Delivery times are estimates and may vary.
Shipping Notifications & Tracking
Once your order has shipped and tracking information becomes available, you will receive an email with your shipment details.
You may also receive notifications directly from the shipping carrier regarding your estimated delivery date or delivery arrangements.
Refunds and Returns
90-Day Return Policy
You may return your purchase for any reason within 90 days, provided the product is unused, in pristine condition, and in its original packaging.
Returns must be shipped at the customer’s expense to:
Akrobat USA – Returns
1341 Distribution Way, Suite 13
Vista, CA 92081
To initiate a return, please email akrobatusa@gmail.com with your order information and include “Return Request” in the subject line.
Return Shipping & Refund Deductions
Customers are responsible for all return shipping costs.
Although we offer free shipping on eligible trampoline orders, the original outbound shipping cost paid by Akrobat USA will be deducted from your refund, even if your order qualified for free shipping.
Once your return has been received and inspected, your refund will be calculated based on the original purchase price, less the original outbound shipping cost and any applicable deductions for missing or damaged items.
All returned products must be in their original packaging. If damage is detected or parts are missing upon return, the associated costs will be deducted from your refund.
Need help?
If you have questions about shipping, delivery, refunds, or returns, please contact us.
Email:akrobatusa@gmail.com
Phone: (855) 946-8283
